Privacy Policy – Nina Fotara T/as Confident Canine

This privacy notice applies solely to information collected by this website (www.confidentcaninecentre.co.uk). More detailed information on how booking and payment data is processed can be found in our Terms & Conditions documentation.

1. DATA GATHERED BY THIS WEBSITE

We collect and use certain information about individuals who visit our website. This information helps us provide services, enable website functions, understand visitor behaviour, and present relevant information.

We may collect:

  • Website usage data (such as IP address, browser type, and device details).
  • Data you voluntarily provide via contact forms or booking forms.
  • Information required to process bookings or service requests.

This website may collect the following information via its contact and enquiry forms (use of these forms is at your discretion):

  • Your name.
  • Your contact details, including email address and telephone number.
  • Any information related to your enquiry that you provide.

2. HOW WE USE THIS DATA

We use the data collected to:

  • Maintain internal records.
  • Improve our services.
  • Respond to specific enquiries.
  • Customise the website for users.
  • Send promotional emails about services, offers, and other relevant updates (with your consent).
  • Contact you for feedback or research purposes.

We do not sell or share your personal information with third-party marketers.

3. THIRD-PARTY SERVICE PROVIDERS

We use trusted third-party service providers to process and store your data securely. These include:

  • Flodesk – for managing email subscriptions. By signing up for our mailing list, your data is stored and processed by Flodesk. You can review their privacy policy on their website.
  • Ovatu – for booking and scheduling services. When booking through this website, you will be redirected to Ovatu, and your data will be processed according to their privacy policy. You can review Ovatu’s privacy policy on their website.
  • Stripe – for secure payment processing. Payments made via our website are handled by Stripe through Ovatu. You can review Stripe’s privacy policy on their website.
  • Delighted.com – for gathering client feedback via surveys. If you opt-in, your email may be used to request service feedback. You can review Delighted’s privacy policy on their website.

We will not share your personal information with any other third party unless required by law.

4. YOUR RIGHTS AND CONTROL OVER YOUR DATA

You have the right to:

  • Request access to the data we hold about you.
  • Correct or update any information we have about you.
  • Request deletion of your personal data.
  • Opt out of communications at any time.

You can exercise these rights by emailing admin@confidentcaninecentre.co.uk or clicking ‘unsubscribe’ on any of our emails.

5. EXTERNAL LINKS AND THIRD-PARTY RESOURCES

Our website may contain links to third-party sites, including:

  • Booking and payment services (Ovatu and Stripe).
  • Email subscriptions (Flodesk).
  • External resources such as podcasts, online memberships, and downloadable materials.

We do not control external sites and are not responsible for their privacy policies. Users should review third-party terms before using their services.

6. SECURITY MEASURES

We take precautions to protect your data:

  • Payments are securely processed via Stripe.
  • We do not store or process card details.
  • Personal data stored offline is kept in a secure, locked environment.
  • Online data is protected through password-secured systems.

7. COOKIES

This website uses cookies to enhance user experience. Our Cookie Policy provides further details on how cookies are used and managed.

8. DATA RETENTION

We retain data only as long as necessary for administrative, legal, or security purposes.

  • Comments and contact form entries are stored indefinitely unless removal is requested.
  • Booking data is retained in accordance with our service records.

9. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Any changes will be posted on this page.

10. CONTACT US

If you have any questions about this Privacy Policy, you can contact us at:

Website: www.confidentcaninecentre.co.uk

Email: admin@confidentcaninecentre.co.uk